Custom Design Request Policy

At SOLV., we’re excited to offer you the option to bring your story or vision to life through custom-printed merchandise. To ensure a smooth experience for both you and our team, please review our policy below before submitting a custom design request.

🔧 Design Submission

  1. All custom design requests must be submitted via our Custom Design Request Form.
  2. Provide detailed information including preferred colors, design references, algorithms, or visual elements.

  3. We allow one free draft and one revision per order. Additional edits may incur a small charge.

✅ Design Approval

  1. Once your draft is ready, we will share a preview via email.
  2. Production will only begin after written approval from your side.
  3. No major changes can be made after final approval is received.

  4. If you’d like your design printed on multiple sizes or fits (like crop + oversized), let us know at this stage.

💳 Pricing & Payment

  1. Pricing is typically aligned with our existing product range, but may vary based on complexity or extra customization.
  2. Once your design is approved, we will send you a secure payment link via our store.

  3. Designs with illustrations, hand-drawn art, or multi-placement prints may cost slightly more.

⏱️ Processing Time

  1. Custom designs ship within 5-10 business days after approval. Urgent orders? Mention it in the form and we’ll try our best.
  2. We will notify you once the order is shipped.

🚚 Shipping

  1. Shipping timelines are similar to our standard products.
  2. You will receive tracking details once your custom product has been dispatched.

❌ Returns & Cancellations

  1. Custom-designed products are non-returnable and non-refundable once printed, unless there’s a defect or damage in transit.
  2. Cancellation is only possible before approval. Once production has begun, cancellation is not allowed.

📩 Support

Have questions or want to check the status of your custom design order?
Email us at: hello@solvwear.store